Full-time

Remote

Los Angeles, CA

Support Engineer

What you will do

  • Work with the US team to solve technical customer support queries from multiple channels such as discord and email

  • Collect, summarize and report technical issues to the engineering team for internal investigation

  • Interact with customers to provide timely reports on issue progress 

  • Modify existing and/or create new product documentations for customer use

  • Complete other assignments delegated by team lead as needed

Who you are

  • Must be able communicate effectively and tactfully 

  • Must be able to pay close attention to detail.

  • Must be able to handle multiple tasks in a fast-paced environment.

  • Must be able to organize and schedule work effectively.

  • Must be able to work flexible hours, including overtime, if and when necessary.

  • This job is currently remote, but will transition to in-person by some time next year. 

What we're looking for

  • Familiar with Discord

  • Familiar with JIRA

  • Prior experience with Helium miners

  • Customer service skills

  • Ability to independently identify and analyze problems 

Perks

Medical Benefits + Competitive 401K

Remote restrictions

Work day will consist of hours on Pacific Time Zone.

Depending on your interest, this role can grow and expand into different verticals. As your skill sets grow and more opportunities arise, the right candidate can expect to eventually take on a bigger role within the company in engineering, product or marketing if desired.

To Apply

All applicants are required to send a copy of their resume and a short introduction of themselves to careers@bobcatminer.com 

Subject Line: Position | Current Location

Make sure to include your discord name for some bonus points!