United States

Support Engineer

Full-time

Remote

What you will do

  • Work with the US team to solve technical customer support queries from multiple channels including discord and emails.

  • Collect, summarize, and report technical issues to the engineering team for internal investigation.

  • Interact with customers to provide timely reports on issue progress 

  • Create new and/or modify existing product documentation for customer use.

  • Complete other assignments delegated by team lead as needed.

Who you are

  • Familiar with Discord

  • Familiar with JIRA

  • Prior experience with Helium miners

  • Customer service skills

  • Ability to independently identify and analyze problems 

Remote restrictions

Work day will consist of hours on Pacific Time Zone.

Depending on your interest, this role can grow and expand into different verticals. As your skill sets grow and more opportunities arise, the right candidate can expect to eventually take on a bigger role within the company in engineering, product or marketing if desired.

To Apply

All applicants are required to send a copy of their resume and a short introduction of themselves to careers@bobcatminer.com 

Subject Line: Position | Full-time/Part-time | Current Location

Make sure to include your discord name for some bonus points!