Refunds and Returns

Purchases made via crypto cannot be cancelled or refunded.

Purchases made via paypal or bank wire are eligible for a refund if the request is made prior to 5/5. Additionally, it can be returned within 15 days of it being received. Bobcat is not responsible for the cost of return shipping.

For all orders, if the miner arrives broken, the customer has the option to request a refund or replacement.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged and in its original package. You’ll also need to provide the receipt or the proof of purchase. 

Defective product can be either refunded or replaced. Please email customer@bobcatminer.com to initiate a return or replacement request. We will notify you once we’ve received and completed the inspection of the product, and let you know if the refund or replacement was approved.