Tech Issues?

It is always important for you to check the status of the network and our OTA posts to see if you're experiencing an isolated issue or whether you should wait for a fix that is already being worked on.

Reminder

Do not submit multiple tickets for the same issue. This actually delays our response times.

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01

GENERAL INQUIRY

02

PAYMENT

03

SHIPPING

04

TECH SUPPORT

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Frequently asked questions

How Do I Find My IP Address?


You can find your IP address by visiting https://whatismyipaddress.com/




How Do I Know if My Ports Are Open?


Users can check their ports at https://networkappers.com/tools/open-port-checker




Where Is My Mac1 Address Located?


Your hotspot's mac1 address is located on the back of your miner.




How Can I Find My Hotspot's Helium and Bobcat OTA Version


There are 3 ways users can find this information (1) Bobcat Diagnoser; (2) Helium App; and (3) Hotspot Utility App.




How Do I Run Discovery Mode?


To start Discovery Mode for your Hotspot, go to the Hotspot and tap the Settings icon. Then tap Discovery Mode. TIP: Make sure your Hotspot is not relayed. Hotspots that are relayed may not receive instructions from Router in a timely manner, preventing it from starting a session.




Why Do I Need to Provide the Email Address Used at Time of Purchase?


In order to ensure the safety and security of our customer data, we utilize the original email address as another layer of confirming a customer's identity. Together with other order related information, this allows our customer support team to proceeed with requests such as address changes, frequency changes, tracking information, etc.